Cookie Policy

This Cookie Policy explains how Sentispec, Inc. ("Sentispec," "we," "us," or "our") uses cookies and similar tracking technologies on our website at sentyspec.com (the "Site") and within our AI sentiment analysis platform and related services (the "Services"). This policy describes what cookies are, how and why we use them, the types of cookies we deploy, your rights to control cookie usage, and how to manage your cookie preferences.

By continuing to use our Site or Services after being presented with our cookie consent banner, you consent to our use of cookies as described in this policy, subject to any preferences you express through that banner. You can change your cookie preferences at any time using the methods described in Section 7 of this policy.

1. What Are Cookies?

Cookies are small text files that are placed on your device (computer, smartphone, tablet, or other internet-connected device) when you visit a website or use a web-based service. Cookies are widely used by website operators and service providers to make websites work, to work more efficiently, and to provide reporting information about website usage.

When you visit our Site, our web servers send a cookie file to your browser, which stores it on your device. The next time you visit our Site from the same device, the browser sends the cookie back to our server, allowing us to recognize your device and remember certain information about your preferences or past interactions.

Cookies set by the website owner (in this case, Sentispec) are called "first-party cookies." Cookies set by parties other than the website owner are called "third-party cookies." Third-party cookies enable third-party features or functionality to be provided on or through the website, such as analytics, advertising, and interactive content. The parties who set these third-party cookies can recognize your device both when it visits our Site and when it visits certain other websites.

2. How Long Do Cookies Last?

Cookies can be categorized based on their lifespan:

Session Cookies

Session cookies are temporary files that exist only for the duration of your browsing session. They are deleted automatically when you close your browser. Session cookies are typically used to maintain your login state and to remember items you have added to a shopping cart or configured within an application during a single session.

Persistent Cookies

Persistent cookies remain on your device after your browser is closed and are reactivated the next time you visit the site that set them. Persistent cookies have an expiration date and are automatically deleted by your browser when that date is reached. We use persistent cookies to remember your preferences across multiple visits, to track your usage patterns over time, and to deliver more relevant content and recommendations based on your past behavior.

3. Types of Cookies We Use

3.1 Strictly Necessary Cookies

These cookies are essential for the operation of our Site and Services. Without them, certain features and functionality would not be available. Strictly necessary cookies cannot be disabled through our cookie consent banner because they are required for the Site to function correctly.

Examples of what strictly necessary cookies do on our Site:

• Authentication cookies: Keep you logged in to your Account as you navigate between pages of the platform. Without these cookies, you would be required to log in again on every page.
• Session management cookies: Maintain the state of your current session, including your selected Subscription plan during checkout and your in-progress platform configurations.
• Security cookies: Help us detect and prevent unauthorized access, cross-site request forgery (CSRF), and other security threats. These cookies carry a unique token that verifies the authenticity of requests made from your browser.
• Load balancing cookies: Distribute incoming traffic across our server infrastructure to ensure consistent performance and availability.
• Cookie consent state: Remember whether you have accepted or declined our cookie consent banner so we do not display it repeatedly. This is the cookieConsent value stored in your browser's localStorage.

Legal basis: Legitimate interests (providing the requested services and maintaining security).

Retention: Session cookies expire when you close your browser. Persistent strictly necessary cookies expire within 12 months.

3.2 Performance and Analytics Cookies

Performance and analytics cookies collect information about how visitors use our Site and Services — for example, which pages are visited most often, how visitors navigate between pages, and whether they encounter error messages. All information collected by these cookies is aggregated and anonymized; it is used to improve how our Site and Services work and to understand usage patterns.

Examples of analytics information we collect through these cookies:

• Pages visited and time spent on each page
• Click paths and navigation flows through the Site
• Browser type, version, and operating system
• Approximate geographic location derived from IP address (country/city level only)
• Referral source (which website or search engine referred you to our Site)
• Device type and screen resolution
• Feature engagement within the platform (which platform features are most frequently used)
• Error rates and page load performance metrics

We use analytics platforms including Google Analytics to collect and process this information. Google Analytics uses cookies to track your interactions with our Site and to compile reports. The data collected by Google Analytics is transmitted to and stored by Google on servers in the United States and other countries. Google may also use this data to contextualize and personalize ads within its advertising network. You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on available at tools.google.com/dlpage/gaoptout.

Legal basis: Consent (you may opt out through our cookie consent banner or your browser settings).

Retention: Analytics cookies typically expire within 2 years.

3.3 Functional Cookies

Functional cookies allow our Site and Services to remember choices you make and provide enhanced, more personalized features. For example, functional cookies may remember your preferred display language, your dashboard layout configuration, your chart preferences within the platform, and whether certain tutorial messages or onboarding prompts have been displayed and dismissed.

The information collected by functional cookies may be anonymized. Functional cookies cannot track your browsing activity on other websites. Without these cookies, some or all of these personalized features may not work as expected, and you may need to reconfigure your preferences on each visit.

Legal basis: Consent (you may opt out through our cookie consent banner, though doing so may affect your experience).

Retention: Functional cookies typically expire within 12 months.

3.4 Marketing and Targeting Cookies

Marketing and targeting cookies are used to deliver advertisements and content that are relevant and engaging for individual users. These cookies track your online activity across different websites to build a profile of your interests. Advertisers and their partners use these profiles to show you targeted ads on other sites you visit after leaving ours.

We may use marketing cookies for the following purposes:

• Measuring the effectiveness of our advertising campaigns (conversion tracking)
• Delivering retargeted advertising to users who have previously visited our Site on third-party advertising platforms
• Building custom audiences for advertising based on behavioral signals from Site visitors
• Limiting how often you see the same advertisement (frequency capping)
• Understanding which marketing channels and messages are most effective at driving qualified traffic to our Site

Third-party advertising partners who may set marketing cookies on our Site include Google Ads, LinkedIn Advertising, and other digital advertising platforms. These partners may combine information from our Site with information they have collected from your other online activity to serve you targeted advertisements. You can opt out of interest-based advertising by visiting the Network Advertising Initiative opt-out page at networkadvertising.org/choices or the Digital Advertising Alliance opt-out tool at optout.aboutads.info.

Legal basis: Consent (marketing cookies are only set if you accept them through our cookie consent banner).

Retention: Marketing cookies typically expire within 90 days to 2 years depending on the specific cookie.

4. Specific Cookies We Use

The following table describes the most significant cookies currently set on our Site and their purposes:

5. Third-Party Cookies and Services

In addition to our own cookies, we permit certain third-party services to set cookies on our Site and within our Services. These third parties set cookies for various purposes including analytics, advertising, customer support, and functionality enhancement. The main third-party services that may set cookies when you use our Site are:

Google Analytics

Google Analytics is a web analytics service provided by Google LLC. It uses cookies to help analyze how visitors use our Site. The information generated by these cookies (including your IP address, which Google truncates by default in the EU) is transmitted to and stored by Google. Google uses this information to compile reports on website activity and to provide other services relating to website activity and internet usage. Google's privacy policy is available at policies.google.com/privacy.

Payment Processors

When you make a payment on our Site, our payment processing partner (Stripe, Inc.) may set cookies to enable payment processing, fraud prevention, and payment form pre-population. Stripe's privacy policy is available at stripe.com/privacy.

Customer Support

We use an in-app customer support system that may set cookies to manage support session state and to enable our support team to provide efficient assistance. These cookies are functional in nature and persist for the duration of the support interaction.

6. Cookies and Your Privacy Rights

Depending on your location, you may have certain rights regarding cookies and the personal data collected through them. In the European Economic Area and United Kingdom, the ePrivacy Directive (as implemented in local law) and the GDPR require us to obtain your consent before setting non-essential cookies. In California, the CCPA and CPRA give you the right to know about and opt out of certain uses of personal information collected through tracking technologies.

We honor these rights through our cookie consent banner, which is displayed when you first visit our Site, and through the cookie management options described in Section 7 below. Our cookie consent system records your preferences and applies them consistently across your sessions on our Site.

7. How to Manage Your Cookie Preferences

7.1 Our Cookie Consent Banner

When you first visit our Site, we display a cookie consent banner that allows you to accept all cookies or to manage your preferences. By clicking "Accept All," you consent to our use of all cookies described in this policy. By clicking "Manage Preferences," you can choose to accept or decline non-essential cookie categories while keeping strictly necessary cookies active. Your preferences are stored in your browser's localStorage and will be applied on subsequent visits.

7.2 Browser Settings

Most web browsers allow you to control cookies through their settings. You can typically configure your browser to: block all cookies; block third-party cookies; clear existing cookies; enable or disable cookies from specific websites; and be notified when a website attempts to set a cookie.

Please note that restricting cookies may affect the functionality of our Site and Services. If you block all cookies, you may not be able to log in to your Account or use certain platform features. The method for managing cookies differs between browsers; please consult your browser's help documentation for instructions specific to your browser version:

• Google Chrome: Settings > Privacy and security > Cookies and other site data
• Mozilla Firefox: Settings > Privacy & Security > Cookies and Site Data
• Safari: Preferences > Privacy > Manage Website Data
• Microsoft Edge: Settings > Cookies and site permissions > Cookies and data stored

7.3 Opt-Out Tools for Advertising Cookies

You can opt out of interest-based advertising from many advertising networks by visiting the following opt-out tools:

• Network Advertising Initiative (NAI): optout.networkadvertising.org
• Digital Advertising Alliance (DAA): optout.aboutads.info
• European Interactive Digital Advertising Alliance (EDAA): youronlinechoices.eu
• Google Ads Settings: adssettings.google.com

Note that opting out through these tools does not prevent you from seeing advertisements; it prevents those advertisements from being targeted to your interests based on your browsing behavior.

8. Do Not Track

Some browsers include a "Do Not Track" (DNT) feature that signals to websites that you do not want your online activity tracked. Currently, there is no accepted industry standard for how websites should respond to DNT signals. As a result, we do not currently respond to DNT browser signals. We will continue to monitor industry and regulatory developments in this area and update our practices accordingly.

9. Changes to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in our use of cookies, changes in applicable law, or changes in the third-party services we use. When we make material changes to this policy, we will update the "Last updated" date at the top of this page and, where required, notify you through our cookie consent banner or other appropriate communication channels. We encourage you to review this policy periodically to stay informed about how we use cookies.

10. Contact Us

If you have questions, concerns, or requests regarding our use of cookies or this Cookie Policy, please contact us:

• Email: privacy@sentyspec.com
• Mailing address: Sentispec, Inc., Attn: Privacy Team, 535 Mission Street, Suite 1400, San Francisco, CA 94105